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In today’s business market, finding great IT services is more important than ever. With so many IT providers on the market, offering similar services it can be quite difficult picking the right one for your businesses’ needs. However, there are a few key things to consider when searching for IT support services. In this article we will look at a few of the main points you should consider.

Accreditation is key

Accreditation should be your starting point when comparing IT support providers. You would not take your car to an unlicensed mechanic or trust your child to an unqualified doctor; the same goes for your IT support provider. After all, the health of your IT infrastructure and, therefore, the smooth running of your business relies on professionals able to make the right decisions and recommendations.

Make sure your IT provider holds manufacturer certifications and has become official partners where applicable. Furthermore, consider testing potential IT support with case studies, preferably using scenarios with similar issues that your business may have or have had in the past. This is an excellent way to see if their problem solving skills are to your satisfaction and if they align with your bottom line.

Additionally, do not be afraid to ask for references from both current and past clients. Reviews let you know how potential IT support services have taken care of their clients even after the job is done. This also includes checking or reviews of their work on any recognised websites, again look for reviews from a range of clients so you can get a holistic view of their customer services practices.

Cheap doesn’t always mean value for money

When you are shopping around for IT support, the cheapest options may not always be the best option. Often there are several hidden costs and fees in IT services; so even though the initial cost may be low you could end up spending a lot more money in the end. Spending a bit more money for a service that fits your business perfectly is the best way to go. Good IT support will provide you with a thorough quote, and if they don’t it is sign that theirs isn’t a company you should go with. Do not be afraid to ask for explanations for any and all costs that are quoted to you by a service.

Finally, it is important to keep note of that quote and that it has been signed by both parties that way if there are any discrepancies in the future you can look back on what was agreed upon. You want your agreement to be as transparent as possible.

Their approach to customer service

An excellent IT support company should make it their goal to guarantee that their service and support is exactly what the customer needs and expects.When looking into IT services for your business it is important to consider their stance on customer service. You don’t want to take on any IT specialist that does not value a relationship with you as their client. This also includes ongoing customer support and a willingness to attend face-to-face meetings. If your business is based in London, for example, you should consider working with an IT support business in London.

Size matters

Whether your business is a small start-up company of just 10 employees or a mega company with hundreds of employees there is a IT service provider that’s right for you. The size of your business and its needs is something that should be considered when acquiring an IT service. Do you want an IT provider who has locations in multiple areas and that can get to any of your locations? Or would you rather have someone onsite at all times to provide you with assistance? Or does a mix of in-house and outsourced support make sense for you?

This article was provided by Syntax IT support London – a leading IT support and IT infrastructure business based in central London.