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An economy class version of hosted PBX is called as Virtual PBX. These Hosted and Virtual PBX systems are intended to work for transmitting calls on the internet. Virtual PBX not only allows transferring calls within the organization but also outside the organization. Virtual PBX is different from physical PBX as it is not hardware based but software based.

A virtual PBX is used by organizations in many ways. It is used for transferring calls within the organization. It also allows external calling and thereby reduces your phone bills. It acts as virtual receptionist and helps the customer. It saves not only the money spent on conventional phone bills but also monthly salary of a skilled receptionist.

Types of Virtual PBX Providers

There are two broad types of virtual PBX providers. They are

• Business Virtual PBX Providers
• Residential Virtual PBX Providers

In business virtual PBX, there is no need of installing the exchanging equipment. Installing Voice over Internet Protocol (VoIP) phones alone is sufficient. This facilitates the distributed workers to comfortably work with just internet connection and VoIP phones.

Most of the residential virtual PBX providers are hosted in nature. They aid the organization in reducing the traditional phone bills, tremendously.

Physical Vs Virtual PBX     

Physical PBX systems offer only some extent of security and protection as it is managed by some service vendors. A virtual PBX abolishes the danger of system being vulnerable thereby provides increased protection and security.

The Virtual PBX is not affected with natural disasters or not influenced by any disruptions as it is not located in your workplace. It allows you to continue with your business even in such emergency conditions.

Who Can Use PBX?

The usage of PBX is very beneficial for

• A developing company.
• A company that gets many important calls.
• A business with an aim to give best service to customers through customer care.
• A large corporation with a lot of branches situated at different locations.
• A company which has clients all over the world.
• It can also be used by organizations, which have staffs working outside the company building.
•  Employees who work from home find this system convenient.

You can update your office telephone system from conventional telephone system to Private Branch eXchange system and update your business.

If you are one among the organizations, who wish to update themselves in today’s fast growing market, then you can chose PBX systems to provide improvised service. PBX system is easy to setup and install. The configuration and maintenance process is also pretty easy in PBX.

As PBX can be extended without any difficulty, it is most preferred in today’s market. On installing PBX, you can save your funds spent on conventional telephone costs and receptionist and aid in your organization’s development. The virtual receptionist takes utmost care of the customer starting from greeting the customer and then helping them. You can install PBX and enjoy productive communication.